Core Return Procedure & Policy
Free Pick-up
Contact us within 30 days of order delivery at Sturgistransmissions@gmail.com to receive your Return Bill of Landing Confirmation. Request when the core is ready to be picked up and has been placed in the shipping tote we used for delivery.
If installed by one of our partner shops we provide we will be in contact and send them the information.
Receive Scheduled Time For Pick-Up
Once you've received the RBOL, use the contact number provided on the document to schedule a pick-up with the carrier. RBOL should be attached to shipping container at the time of pick-up.
Once Returned, Deposit Is Refunded
Upon receipt of the core at our facility, we will perform an inspection. Once approved, the original payment method for deposit will be credited.